Privacy Policy

Last Updated: May 1, 2026

Effective Date: May 1, 2026

This privacy policy (“policy”) explains how Oliooli, (the “Company”) a trademark and division of Viva Adagio, LLC., and hereinafter referred to as Oliooli and the terms “we,” “us,” or “our,” collects, uses, and may disclose your personal information through the interaction and use of our site (www.oliooli.com)(“site”). This policy, in combination with our Terms of Use, govern your engagement with our “services".

We reserve the right to update, modify, or add to this policy from time to time. When we do, we will notify you by changing the “effective date” of our most recent amendment to the top of this page. Please review all policy topics carefully.

How We Collect Your Information

Cookies & Pixels

We utilize cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files placed on your device when you visit our site. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until deleted or expired. You may control cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our site.

We also use pixel tags (also known as web beacons or clear GIFs), which are small, transparent image files embedded in our web pages and emails. These pixels allow us to track user interactions, measure the effectiveness of our marketing campaigns, and understand how visitors engage with our content. Third-party advertising partners may also place cookies or pixels on our site to deliver targeted advertisements based on your browsing behavior across other websites.

Personal Information from other sources

In addition to information you provide directly, we may receive personal information about you from third-party sources. These may include social media platforms such as Meta and Pinterest when you interact with our pages or advertisements, marketing and advertising partners, data analytics providers, and publicly available databases. We may combine this externally sourced information with data we already hold about you in order to improve the relevance of our communications, tailor product recommendations, and optimize your overall experience with Oliooli.

Google Analytics

We use Google Analytics to collect geographical data and customer demographics to help us understand the way our site is used. Google Analytics gathers information such as how often users visit the site, what pages they visit, and what other sites they used prior to arriving on our site. We use this information to improve our site and our product offerings. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. We do not combine the information gathered through Google Analytics with personally identifiable information. You can prevent Google Analytics from recognizing you on return visits by disabling cookies in your browser settings or by using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

What Information We Collect?

We collect personal information from you when you access and use our site. For example, if you sign up for our newsletter, create an account or make a purchase with us, we collect customer data alongside these events. Collected data may include, but is not limited to your name, phone number, postal address, email address, and payment information. as device type used to browse our site and your internet protocol IP address. We also use cookies and pixels on our website that help us to improve and optimize our site.

·      Information that is collected from navigating the site

·      Device Information

·      Purchases

·      Customer Service Information

·      Newsletter subscriptions

·      Accounts

·      Feedback, survey’s, Quizzes

·      Site Browsing Behavior

How We Use Your Information.

·      We use your information to improve our customers experience with the site.

·      To process and fulfill your orders, including sending order confirmations, invoices, and shipping and delivery notifications.

·      To create and manage your account, and to verify your identity when you log in.

·      To send you newsletters, promotional offers, and updates about new product launches and seasonal collections, where you have opted in to receive such communications.

·      To respond to your customer service inquiries, process returns and exchanges, and resolve any disputes or issues related to your orders.

·      To personalize your shopping experience by surfacing product recommendations, offers, and content based on your browsing history, purchase history, and stated preferences.

·      To detect, investigate, and prevent fraudulent transactions, unauthorized access to accounts, and other potentially illegal or harmful activities.

·      To conduct research and analysis, including surveys and product feedback, to improve our merchandise, website functionality, and overall customer experience.

·      To comply with applicable legal obligations, respond to lawful requests from regulatory authorities, and enforce our Terms of Use and other agreements.

·      To send you important administrative communications, such as updates to this privacy policy, changes to our terms, or notifications about your account status.

 

Who do we share your information with?

We may share your personal information with the following categories of third parties in order to operate our business and provide our services. We do not sell your personal information to third parties.

·      Service Providers: We work with carefully selected third-party vendors who perform services on our behalf, including payment processing, order fulfillment and warehousing, email marketing, customer support, website hosting, and cybersecurity. These partners are contractually required to protect your information and are permitted to use it only for the specific purposes for which they have been engaged.

·      Shipping and Logistics Partners: To fulfill and deliver your orders, we share your name, shipping address, and contact information with carriers and logistics providers such as UPS, FedEx, USPS, and other third-party delivery services. These partners use your information solely to deliver your package and may contact you regarding delivery status or scheduling.

·      Payment Processors: All payment transactions are processed by PCI-DSS compliant payment processors. We do not store full credit card or debit card numbers on our servers. Our payment partners process payment data under their own privacy and security policies, and we encourage you to review those policies before completing a purchase.

·      Marketing and Advertising Partners: With your consent where required by law, we may share certain information with advertising platforms, including Meta (Facebook and Instagram) and Google, to deliver targeted advertisements, retarget visitors who have interacted with our site, measure the effectiveness of our campaigns, and build lookalike audiences. You may opt out of interest-based advertising through those platforms’ own settings.

·      Legal and Regulatory Disclosure: We may disclose your personal information when required to do so by applicable law, regulation, court order, or lawful governmental request. We may also disclose information when we believe in good faith that disclosure is necessary to protect the rights, safety, or property of Oliooli, our customers, employees, or the general public, or to enforce our agreements and policies.

·      Business Transfers: In the event of a merger, acquisition, asset sale, financing, or other reorganization of our company, your personal information may be transferred as part of that transaction. We will provide notice via email and/or a prominent notice on our site if your information becomes subject to a different privacy policy as a result of such a transaction.

Your Choices About The Information We Collect

We believe you should have meaningful control over your personal information. The following options are available to you:

·      Marketing Emails: You may opt out of receiving marketing and promotional emails from us at any time by clicking the “unsubscribe” link included in every marketing email we send, or by contacting us directly at cs@oliooli.com. Please allow up to 10 business days for your request to take effect. Please note that even after opting out of marketing communications, you may still receive transactional emails related to your account activity, orders, and returns.

·      Cookie Preferences: Most web browsers allow you to manage your cookie settings, including the ability to refuse all cookies or to alert you when cookies are being sent. Please be aware that disabling certain cookies may impact the functionality of our site and your ability to complete purchases. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance at www.aboutads.info or the Network Advertising Initiative at www.networkadvertising.org.

·      Account Information: If you have created an account with us, you may review and update your personal information at any time by logging in and visiting your account settings page. You may also request deletion of your account by contacting us at cs@oliooli.com. We will honor such requests in accordance with applicable law and our data retention obligations.

·      California Residents – CCPA Rights: If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we have collected about you in the past 12 months, the right to request deletion of your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To exercise any of these rights, please contact us at cs@oliooli.com. We will respond to verified requests within 45 days as required by law.

·      Residents of Other Jurisdictions: Depending on your location, you may have additional privacy rights under applicable local law, including rights of access, rectification, portability, restriction of processing, and erasure. If you would like to exercise any of these rights, please contact us at cs@oliooli.com and we will respond in accordance with the requirements of applicable law.

Children’s Privacy

The use of our services is strictly intended for individuals who are 13 years of age or older. We do not knowingly collect, solicit, or retain personal information from children under the age of 13. Our site, products, and marketing are not directed at children, and we do not intentionally market to minors. If you are a parent or legal guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately at cs@oliooli.com. Upon verification of your identity and the nature of the request, we will take prompt steps to delete any such information from our records. If we discover that we have inadvertently collected personal information from a child under 13, we will delete it as quickly as reasonably possible. We encourage parents and guardians to actively monitor their children’s online activity and to instruct them never to share personal information on any website without parental permission.

Consumers with Disabilities

We are committed to providing a website that is accessible and usable for all visitors, including those with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as established by the World Wide Web Consortium (W3C). Our ongoing accessibility efforts include providing descriptive alternative text for all images, ensuring sufficient color contrast throughout the site, enabling full keyboard navigation, designing our checkout and account management flows to be compatible with commonly used assistive technologies and screen readers, and providing text captions for any video content we publish.

We recognize that accessibility is an ongoing commitment rather than a one-time achievement. We regularly audit our site and work with our development team to identify and address accessibility gaps. If you experience any difficulty accessing any part of our website, encounter content that is not fully accessible, or have suggestions for how we can improve, we want to hear from you. Please contact us at accessibility@oliooli.com and include a description of the specific accessibility barrier you encountered. We will make every reasonable effort to address your concern promptly and provide information or services to you through an alternative means of access while a more permanent solution is developed.

Contact Oliooli:

If you have questions about our privacy practices, or wish to contact us, please email

Oliooli Customer Service @ cs@oliooli.com